Vessel Masters Privacy Policy

Vessel Masters provides maritime operations tools for member profiles, credentials, training, dispatch-related workflows, invitations, weather, and crew-readiness records. This policy explains what information we collect, how we use it, and the choices available to users.

Information We Collect

We may collect account details such as name, email address, phone number, role, profile details, credential metadata, uploaded credential images, training activity, invitation activity, dispatch access status, and operational preferences provided in the app.

When users choose to invite a colleague, we collect the invitee contact information entered by the sender, such as email address or phone number, and use it only to send and manage that invitation.

How We Use Information

We use information to operate the platform, verify account contact points, support credential and training workflows, send requested notifications, manage invitations, protect accounts, maintain audit records, and improve the Vessel Masters experience.

We may use service providers, such as email, SMS, hosting, database, and storage vendors, only as needed to deliver the platform.

SMS And Mobile Information

If you provide a mobile phone number or receive an invitation by text message, Vessel Masters may use that number to send verification codes, invitation messages, account notices, or other platform-related communications that you requested or that are necessary to operate the service.

Mobile phone numbers, SMS consent, and SMS opt-in information are not sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes. Message delivery providers may process this information only to deliver and manage Vessel Masters communications.

You can opt out of invitation text messages by replying STOP. You may receive assistance by replying HELP or contacting support@vesselmasters.com.

Sharing Information

We share information only when needed to provide the platform, comply with law, protect users and the platform, respond to lawful requests, or support workflows between members, unions, companies, and administrators according to their roles and permissions.

Security And Retention

We use reasonable administrative, technical, and operational safeguards to protect account and document information. We retain records for as long as needed to provide the service, support auditability, comply with legal obligations, and resolve disputes.

Your Choices

You may update account information in the app where available. You may request help with account information, communication preferences, or privacy questions by contacting support@vesselmasters.com.

Contact

Vessel Masters can be reached at support@vesselmasters.com for privacy questions, communication requests, or account support.