Frequently asked questions

Vessel Masters is a maritime career-readiness platform that helps professionals organize credential records, training activity, professional resources, and related operational tools.

Select Create account, enter your information, and complete the registration steps. New personal signups begin as member accounts. Organization access is established through the appropriate organization workflow.

Where available, Google sign-in and passkeys can be used as alternatives to password sign-in. Link an alternative method to your existing account to keep one profile and history.

The credential workspace includes common records such as TWIC, Merchant Mariner Credential (MMC), STCW Basic Training, medical card, California Boater Card, and other professional certifications. Available fields can vary by credential type.

For the supported TWIC entry workflow, use the credential number printed below the barcode on the back of the card. Do not use a barcode value or a different personal identity number.

No. Vessel Masters helps you organize records and readiness information. Government or issuing-authority requirements, issuance, renewal, and validity decisions remain with the appropriate authority.

Yes. Available online resources include Vessel Masters Flashing Light Communication and Able Seaman flashcards. Create an account or sign in to view current availability and registration details.

For paid training, add a payment method through the available Stripe payment flow before starting. The registration flow does not start paid access without a payment method.

Dispatch features support participating organizations and their configured workflows. They do not replace governing shipping rules, human review, union authority, employer obligations, or official eligibility determinations.

Authenticated users can use account privacy controls to request a data export or account deletion. For help with a privacy request, email support@vesselmasters.com.

Text messages are only sent for applicable services and consented communications. Message frequency varies. You can use STOP to opt out and HELP for help where those messages are offered.

After signing in, use Feedback & Support to submit a support ticket. Include the affected page, approximate time, browser or device, and a safe description of the issue. If you cannot access your account, email support@vesselmasters.com. Never send passwords, access tokens, or credential images.